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In addition to the basic searching and filtering of tickets in the Customer Portal, it is also possible to better adjust the search results. |
Here you can find instructions of the basic search: https://opuscapita.atlassian.net/wiki/spaces/HTUCSP
There is the advanced search instruction below
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Advanced requests view
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1. You can filter requests by different criteria.
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2. There is a possibility to choose which columns you want to display.
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You can change the order of these criteria by dragging and dropping the columns. * LC body column displays the last comment in a certain ticket. |
3. If you want, you can customize criteria by selecting the appropriate options.
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Service Desk:
Customer Services - there are all tickets available for a specific user
Service Status Portal - it includes all announced maintenance work
Request type
Created (date or time range)
Updated (date or time range)
Resolved (date or time range)
Request status
Created by
2. There is a possibility to choose which columns you want to display.
Moreover, you can change the order of these criteria by dragging and dropping the columns.
* LC body column displays the last comment in a certain ticket.
3. If you want, you can customize criteria by selecting the appropriate options.
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4. In order to search, just enter the appropriate phrase in the search window.
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5. There is an option to save filter results.
In order to
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Then that filter will be visible on the left. Of course filters are editable: you can edit their names, copy them, delete them or even save as default.  |
6. The left panel shows the default filters and all the ones you save.
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You can hide the panel by the arrow.  |
7. The export of results is allowed up to a maximum of 1000 records.
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Just remember to choose the correct delimiter to export your results properly. 
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8. It is also possible to select the number of results to be displayed in the result list.