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In addition to the basic searching and filtering of tickets in the Customer Portal, it is also possible to better adjust the search results. |
Here you can find instructions of the basic search: https://opuscapita.atlassian.net/wiki/spaces/HTUCSP/overview
There is the advanced search instruction below
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Advanced requests view
1. You can filter requests by different criteria.
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2. There is a possibility to choose which columns you want to display.
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You can change the order of these criteria by dragging and dropping the columns. * LC body column displays the last comment in a certain ticket. |
3. If you want, you can customize criteria by selecting the appropriate options.
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2. There is a possibility to choose which columns you want to display.
Moreover, you can change the order of these criteria by dragging and dropping the columns.
* LC body column displays the last comment in a certain ticket.
3. If you want, you can customize criteria by selecting the appropriate options.
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4. In order to search, just enter the appropriate phrase.
Search by:
key (ticket number)
summary (ticket title)
description
5. There is an option to save filter results.
In order to
If you want