Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 2 Next »

In addition to the basic searching and filtering of tickets in the Customer Portal, it is also possible to better adjust the search results.

Here you can find instructions of the basic search: https://opuscapita.atlassian.net/wiki/spaces/HTUCSP/overview

There is the advanced search instruction below
↓

Advanced requests view

1. You can filter requests by different criteria.

 Criteria

  • Service Desk:

    • Customer Services - there are all tickets available for a specific user

    • Service Status Portal - it includes all announced maintenance work

  • Request type

  • Created (date or time range)

  • Updated (date or time range)

  • Resolved (date or time range)

  • Request status

  • Created by

2. There is a possibility to choose which columns you want to display.

Moreover, you can change the order of these criteria by dragging and dropping the columns.

3. If you want, you can customize criteria by selecting the appropriate options.

In order to

If you want

  • No labels