What is a key user role?
In CSP, you can have both: regular users and key users. What are the differences?
Key user is a role that gives more privileges on the Customer Service Portal. You can find the differences between key and regular users below.
Features | Key user | Regular User |
|---|---|---|
Access to OC Knowledge Base. | everyone - non-logged users as well | |
Chat access. | ||
Creating basic tickets on the Customer Service Portal. | ||
Access to: | ||
Access to your own tickets - closed and open ones. | ||
Access to tickets created by users from a company. If a new user is created with the key user role, that person is added to all tickets that are open at that time. | ||
Creating new accounts by using the New user form. | ||
Access to change basic data for users in a company by using the Edit existing user form in CSP. | ||
Checking active accounts in a company by using the My company’s active users form in CSP. | ||
Access to extra:
| ||